This, of course, is only from my limited experience here in London and the situation may be very different in other places. Whatever the circumstances, many of us are now buying tackle on line and that can be a very hit and miss affair. I have probably used a dozen different suppliers over the past ten months or so and there are one or two I probably will not use again. Most seem to be okay, but there is one supplier that has gone that extra mile and I feel I should tell you about.
|Click on the picture above to go to Fosters' website|
On Monday morning I received a call from a very polite guy from Fosters explaining that a couple of items I had ordered were not in stock. I suspect it is hard to keep track of shop/internet stock for most independent retailers. Some may say this is not good enough but what I would say is, as the owner of a small specialist internet shop (non angling), you try it!
This often happens to me from other suppliers and I end up with half an order and a to-follow list. The difference here is the personal service. By calling me and letting me know what had happened we were able to negotiate some alternatives and wait a couple of days until new stock arrived. There was a small balance of money left over at the end, so I said to just make up the order with more of the same. They did, and I received the order exactly when I expected it.
Brilliant service, I know who I will be using in future.